Help


Order

How to buy

You do not need to sign up for an account or pre-register before adding items to your shopping cart.
To buy items, simply place items find on darkbrownrecords that you would like to buy into your "Shopping Cart" by clicking on the "Add To Cart" button on the listing page or detailed product page.
When you are ready to complete your purchase and check out, click on the "Shopping Cart" link on the top right menu bar, and then click "Check Out".
If you have never bought using darkbrownrecords before you will be given the option to register.

Using the shopping cart

To view your shopping cart click the "Cart" link on top right corner.
Once you have finished adding items, click the "Checkout" button to enter your name and address.

How to remove an item from cart

Click the "Remove" link next to the item in your shopping cart. To remove all the items, hit the "Empty Cart" button.

If you are unable to make the shopping cart or web site work, please contact us using the customer services form or mail us directly to order@darkbrownrecords.com .

Phone, Email Orders

If you'd like to place an order by phone, here's what to do.

  1. Record the item numbers for all items you want to order.
  2. Check the details on shipping methods at Shipping Information.
  3. Phone the mail order line whenever you want. (7 days 24 hours)
  4. US customers call 310-923-3088. (International customers call 1 + 310-923-3088)

24 Hours Customer service

DarkBrownRecords

760 Lillian Way
Los Angeles, CA 90038

Phone: 310-923-3088
Email: darkbrownrecords@gmail.com


Payment

 

We accept the following credit cards: Discover, JCB, MasterCard, Visa, Visa Check Cards. We are also accept PayPal.

PayPal

We Preferred / Accepted PayPal.

Visa, Mastercard, American Express, Discover

We accept the following credit cards: Discover, JCB, MasterCard, Visa, Visa Check Cards. We are also accept PayPal.

Money Order, Bank Transfer

We are also accept Money Orders, Bank Transfers. Please Contact Us for more details.


Shipping & Handling

US Shipping

Free Shipping For All US Customers.
$Free each additional LPs. (Max 6 LPs or 4 lbs).

Standard shipping orders are shipped by The United States Postal Service (USPS) Media Mail.

International Shipping

Free Shipping on orders over $100 for International.

$18 for First LP. (Flat Rate Shipping)
$3 each additional LP. (Max 6 LPs or 4 lbs).

Shipping available to Worldwide.
Standard shipping orders are shipped by The USPS First Class Mail Int'l.

Shipping is usually within 24 hours of receiving payment. (Business days, excluding holidays)
Priority, Express Mail and insurance services available on Request.
If you 'd like to use other shipping company, such as, USP, FEDEX, DHL... Please Contact Us.
Over 6 LPs or 4 lbs must ship by Priority.

Handling

We don't charge any handling fee.
Shipping in strong cardboard LP mailer with 2 pieces of shipping bubble wrap.
Fragile sticker label on the box to be handled more carefully.
Tape covering all corners for full protection.

Cleared payment

A payment is considered "cleared" after your payment has been deposited into the seller's account. If you pay using PayPal, the payment may clear immediately. However if you pay by check, money order, or eCheck, your payment may take several days to clear.

Estimate Arrival Times

USA: USPS MEDIA MAIL
Estimated within 3-9 business days

USA: PRIORITY MAIL
Estimated within 3-6 business days

USA: EXPRESS MAIL
Estimated within 1-3 business days

WORLDWIDE: FIRST CLASS MAIL INT'L
Estimated within 12-20 business days

WORLDWIDE: PRIORITY MAIL MAIL INT'L
Estimated within 12-20 business days

WORLDWIDE: EXPRESS MAIL MAIL INT'L
Estimated within 12-20 business days


Returns & Refunds

 

All returns accepted.

After receiving the item, open a return within 14 days.

If the item is not as described, then we will pay for return shipping.

Refund will be given as Money Back within 1 day after receiving the item.

To returning the item, Please click link below and complete the form to request.

 Go Return Form


Security

 

The shopping cart part of the site is secure, so that your order details are encrypted in your browser before they are sent to us. The order is then processed on a server that is not connected to the Internet.

SSL Certificates

The internet’s one million most-visited domains rely on GeoTrust SSL more than any other certificate authority. GeoTrust is the largest low-cost SSL brand solely focused on security.

 

Cookies Policy

Cookies are files that are installed on the computer from which you are accessing our website, and their purpose is explained in this section.

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